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Shipping Policy
Orders ship the same business day of order placement Monday to Friday. Weekend & Holiday orders ship the next business day. Daily shipping deadline is 12:01 P.M. EST. Orders received after this time will ship the next business day. Estimated Delivery Times are Ground: 5-7 business days, 3rd Day: 3 business days, 2nd Day Air: 2 business days. Order confirmations and tracking numbers are provided to orders which supply e:mail.
Payment Methods
We accept most major credit cards including Visa, MasterCard and American Express. We do not accept purchase orders or checks as a method of payment.
Security of Information
| Lowguys.com has established standards
and invested in systems to ensure confidentiality of personal
information about our customers. All data is transmitted and stored in a
secure encrypted environment. We are committed to privacy protection in
the handling of our customer data.
|
| Privacy and Security |
| All customer information provided to Lowguys is completely confidential between Lowguys Inc. and the customer. WE DO NOT GIVE OR SELL NAMES, EMAIL ADDRESSES, POSTAL ADDRESSES, TELEPHONE NUMBERS OR ANY PERSONAL OR COMPANY INFORMATION. ALL INFORMATION WHICH IS SUPPLIED THROUGH AN ORDER IS CONFIDENTIAL AND MAY BE VIEWED ONLY BY THE ORDERING CUSTOMER AND LOWGUYS, INC. |
Product Returns
For returnable product call 1-877-748-5830 or email us at sales@lowguys.com for a Return Authorization Number (R.A.N) within 30 days of invoice date. Returns must be in original manufacturer box, inside an outer shipping box, sent by Mail (with Delivery Confirmation) or alternate trackable method, and have the R.A.N. written on the outside of the package (we cannot accept unauthorized returns). Credits will not include shipping cost. Returned product must be received at Shop From Your Home within 2 weeks of the R.A.N issued date to ensure credit. Unless a different address is given at the time a return is issued, returns should be sent to: 3871 North Clarey St, Eugene OR, 97402
The 30 day Money Back Guarantee applies to products which have this guarantee listed in the product information page. Merchandise will be credited at the original price less freight
The following return policy applies to all products which do not have a specific guarantee or special return policy listed on the product information page. Merchandise will be credited at original invoice price less freight and restocking fees of: 15%
Contact Info
Order Toll Free: 1-877-748-5830
Fax: 972-529-9265
E-mail: sales@lowguys.com
Web site: http://www.lowguys.com